Support Forum

Hi,
I recently buyed HD transcoding but all videos I upload on the site does not appear on the home page but appear on the administration with Error.
I have that in framework.convert.log:
^{[2011-09-02 19:44:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} start
[2011-09-02 19:44:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} is already running [27415]
[2011-09-02 19:45:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} start
[2011-09-02 19:45:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} is already running [27415]
[2011-09-02 19:46:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} start
[2011-09-02 19:46:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} is already running [27415][/sup]}

Hello pepito,

you should find an error message later on in the log/framework.convert.log.
Please post the content betwen "start" and "stop" of the logfile.

Maybe a process is not able to stop, but I´ve never seen such problem. But then please look in the backend (administration -> media) if a medium holds the status "converting". Please delete this medium there.

Cheers,

I no longer have the same error

<sup>[2011-09-08 18:13:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} start
[2011-09-08 18:13:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} execute convert task
>> transcode media ffa6ef98b68aa5015949d7f2e611a9cf [143]
>> transcode + media file does not exists
>> transcode media e94ca1256501b164c0cf14b83f89f55c [226]
>> transcode + move 85bb0809064dcfeae912b...c4ebdc83582737edc06f86fdee7.mp4
>> rename /var/www/tooshow/data/web/uploa...c0cf14b83f89f55c_1315498357.mp4
>> chmod 775 /var/www/tooshow/data/web/image...c0cf14b83f89f55c_1315498357.mp4
>> chown www-data.www-data /var/www/tooshow/data/web/image...c0cf14b83f89f55c_1315498357.mp4
>> exec "mplayer" -vo null -ao null -fr...4ca1256501b164c0cf14b83f89f55c"
>> exec cat /tmp/info_output_e94ca12565...83f89f55c | grep ID_VIDEO_WIDTH
>> exec cat /tmp/info_output_e94ca12565...3f89f55c | grep ID_VIDEO_HEIGHT
>> exec cat /tmp/info_output_e94ca12565...cf14b83f89f55c | grep ID_LENGTH
>> file- /tmp/info_output_e94ca1256501b164c0cf14b83f89f55c
>> exec mplayer -V | grep MPlayer
mplayer: Symbol `ff_codec_wav_tags' has different size in shared object, consider re-linking
mplayer: Symbol `ff_codec_bmp_tags' has different size in shared object, consider re-linking
>> exec nice -n 19 "mencoder" "/var/www...t=mp4 -vf harddup,scale=640:360
>> exec "qt-faststart" "/var/www/toosho...7.mp4" "/tmp/4e68e98f0d468.mp4"
>> transcode + Problem executing command ...mp4: No such file or directory

[2011-09-08 18:13:01] {/var/www/tooshow/data/scripts/sync_new_uploads.sh} stop[/sup]</sup>

Hello pepito,

what linux-distribution do you use and how did you install the transcoding tools?

Please delete all media in the backend and try to upload one file again.

Does the opensource-transcoding work instead of opensourceHD-transcoding?

cheers,

Hi,

I use Ubuntu x64 and installed the HD Transcoding (i think you talk about that one)without any error. I also updated Vimp and the HD Transcoding. The open-source transcoding (the basic one i think) works.

It's been three weeks that I buy the transcoder and it still does not work

Hi,

please try

- edit /etc/ld.so.conf
- check if you find the following pathes in the file:

/usr/lib
/usr/local/lib

or add them.

- then do
# ldconfig

and try transcoding again.

If this doesn´t help:

- which Ubuntu are you using? e.g. 10.04 or 11.04 or so

- My other questions was not how you installed the HD-transcoding-module, I meant how did you install the transcoding-toole (mplayer, mencoder, ffmpeg, flvtool2)
Have a look at this article: http://www.vimp.com/en/documentation-faq-article/items/how-to-install-the-transcoding-tools-on-ubuntu.html

cheers,

Hi i added /usr/lib and /usr/local/lib to /etc/ld.so.conf but it does not work.
I have Unbuntu 11.04 and i think the transcoding tool is correctly installed

Hello pepito,

please answer my other question:

How did you install the transcoding-tools (not the transcoding-module).

Please have a look at the last point of my last post.

cheers,

I installed it like in the tutorials

^{apt-get install mplayer mencoder ffmpeg flvtool2}

Hello pepito,

Please install ffmpeg like here described:

http://www.vimp.com/en/documentation-faq-article/items/howto-compile-ffmpeg-for-ubuntu-and-debian.html

cheers,

I re-installed right like in the turorial ffmpeg but i have a error when i upload a video with HD transcoder ON and now the normal transcoder no longer work

Hello pepito,

did you edit the right pathes to ffmpeg and qt-faststart in the backend? (administration -> configuration -> transcoding)

cheers,

I saw that when I install ffmpeg i got the error : ^{libavcodec/libavcodec.a(libx264.o): In function `X264_init':
/usr/local/src/ffmpeg/libavcodec/libx264.c:488: undefined reference to `x264_encoder_open_116'
collect2: ld returned 1 exit status
make: *** [ffmpeg_g] Erreur 1}

Hello pepito,

my tutorial to install ffmpeg on Ubuntu is been tested. Please try again.
check, that you have removed ffmpeg and x264 before (apt-get remove x264 ffmpeg).
You are using an actual Ubuntu? 10.04 or 11.04?

But ffmpeg is not part of ViMP, it´s an opensource-software. I cannot support the installation of ffmpeg in all details.

cheers,