Thank you for your interest in our website. The protection of your personal data is important to us. Below you will find information about how we handle your data that is collected through your use of our website. Your data will be processed in accordance with the legal data protection regulations.
Controller within the meaning of data protection law
+49 89 1200 1020
Data Protection Officer
Proliance GmbH / www.datenschutzexperte.de
Data Protection Officer
This website is hosted by an external service provider (hoster). This website is hosted in Germany. Personal data collected on this website is stored on the hoster's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, web page accesses and other data generated by a website.
We have concluded a Data Processing Agreement with the provider in accordance with the requirements of Art. 28 GDPR, in which we commit him to protect the data of our customers and not to pass them on to third parties.
Once you visit our website, it is technically necessary that data is transmitted to our web server via your internet browser. The following data is recorded during an active connection for communication between your internet browser and our web server
- Date and time of the request
- Name of the requested file
- Page from which the file was requested
- Access status
- Web browser used and operating system used
- Full IP address of the requesting computer
- Transmitted amount of data
We collect the listed data in order to guarantee a frictionless connection establishment and to enable a comfortable use of our website by the users. The log file also serves for evaluating system security and stability as well as administrative purposes. The legal basis for the temporary storage of data or log files is Art. 6 para. 1 lit. f GDPR.
For reasons of technical security, in particular to prevent attempts to attack our web server, we may temporarily store this data. It is not possible for us to draw conclusions about individual persons on the basis of this data. After 7 days at the latest, the data is made anonymous by shortening the IP address at domain level, so that it is no longer possible to establish a reference to the individual user. This data is not evaluated in anonymous form except for statistical purposes. This data is not combined with data from other data sources.
Our website uses so-called “cookies”. Cookies are small text files that are either temporarily stored on your end device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or an automatic solution is provided by your web browser.
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or language settings). Other cookies are used to evaluate user behavior or display advertising.
Technically necessary cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the storage of cookies for the technically error-free and optimised presentation of our services. Other cookies are only stored with your consent on the basis of Art. 6 para. 1 lit. a GDPR. This consent can be withdrawn at any time for the future. The legal basis may also result from Art. 6 para. 1 lit. b GDPR if the processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject.
You can set your browser to
- be informed about the setting of cookies,
- only allow cookies in individual cases,
- exclude the acceptance of cookies for certain cases or generally,
- activate the automatic deletion of cookies when the browser is closed.
The cookie settings can be managed under the following links for each browser:
You can also manage cookies of many companies and functions used for advertising individually. To do this, use the appropriate user tools, available at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices.
Most browsers also offer a so-called "do-not-track function". When this feature is enabled, the browser tells ad networks, websites, and applications that you do not want to be "tracked" for behavioral advertising and the like.
For information and instructions on how to edit this feature, please refer to the links below, depending on your browser provider:
Please note that if you disable cookies, the functionality of our website may be limited.
Change cookie settings
You can revoke or change your cookie settings at any time. To do so, access the cookie settings again via this link.
You have the possibility to register for certain services provided on our website and to create a user profile. We collect and use the following personal data during registration and setup:
- First name, last name
- Email address of the user
- Country of the user
- Date and time of registration
Contact form and contact by email
If you send us requests via our contact form or email, your details from the contact form or email, including the contact data you have provided there, will be stored for the purpose of processing your request and in the event of follow-up questions. You are required to provide an email address, your name and company to contact us. Your telephone number is optional. Under no circumstances will we pass on this data without your consent. The legal basis for processing the data is our legitimate interest in responding to your request pursuant to Art. 6 para. 1 lit. f GDPR and, if applicable, Art. 6 para. 1 lit. b GDPR, provided that your request is aimed at concluding a contract. Your data will be deleted after final processing of your request, provided that there are no legal storage obligations to the contrary. You can object to the processing of your personal data at any time in the case of Art. 6 para. 1 lit. f GDPR.
We use the CRM system "Pipedrive", of the provider Pipedrive Inc, 460 Park Ave south, New York, NY 10016, USA, to manage and store your requests for your data.
The legal basis for the data processing is our so-called legitimate interest for the efficient and fast processing of user requests.
In order to meet the requirements of data protection law, we have concluded an order processing agreement with the provider. Although the server is located in Frankfurt, a data transfer to the USA cannot be completely excluded. For this reason, we have additionally agreed standard data protection clauses with the provider pursuant to Art. 46 (2) lit. c DSGVO in order to ensure an appropriate level of security. In cases where this cannot be ensured even by this contractual extension, we will endeavor to obtain additional regulations and assurances from the recipient in the USA.
If you would like to receive the newsletter offered on our website with regular information about our offers and products, we need your email address as mandatory information.
Additional data is provided in order to address you personally in the newsletter and/or to identify you if you wish to exercise your rights as a data subject.
For the dispatch of the newsletter we use the so-called double opt-in. This means that we will only send you our newsletter via email, if you have expressly confirmed that you agree to receive newsletters. In the first step, you will receive an email with a link to confirm that you, as the owner of the corresponding email address, wish to receive newsletters in the future. With the confirmation you give us your consent in accordance with Art. 6 para. 1 lit. a GDPR that we may use your personal data for the purpose of the desired newsletter dispatch.
When you register for the newsletter, in addition to the email address required for sending the newsletter, we store the IP address by which you registered for the newsletter as well as the date and time of registration and confirmation in order to be able to trace possible misuse at a later point in time.
You can unsubscribe from the newsletter at any time by clicking on the link included in each newsletter or by sending an email to the controller as described above. Once you have cancelled your subscription, your email address will be deleted from our newsletter list immediately, unless you have expressly consented to the continued use of the data collected.
Our email newsletters are sent via a technical service provider to whom we pass on the data you provide when you register for the newsletter. We have concluded a data processing agreement with our e-mail service provider in which we bind him to protect the data of our customers and not to pass them on to third parties.
Service provider: Sendinblue GmbH
Address: Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin
Our provider uses this information for the dispatch and statistical evaluation of the newsletter on our behalf. For the evaluation the sent emails contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. In this way it can be determined whether a newsletter message has been opened and which links have been clicked on, if applicable. Conversion tracking can also be used to analyse whether a predefined action (e.g. purchase of a product on our website) was carried out after clicking on the link in the newsletter. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). The data is collected pseudonymously and is not linked to your other personal data, a direct personal reference is excluded. These data are used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.
If you wish to object to the data analysis for statistical evaluation purposes, you must cancel the newsletter subscription.
On our website Social Media (LinkedIn, Xing, Twitter, Facebook) is solely embedded as a link to the respective service. After clicking on the embedded text/image-link you will be directed to the website of the respective provider. User information will be only transferred after the redirection to the respective provider. Information regarding the use of your personal data through the use of the website can be found in the privacy policies of the visited websites.
Support System Supportpal
For the handling of support requests we use the service of Supportpal (SupportPal Limited, 1 Osterley Crescent, Isleworth, Middleyex, TW7 5LF, United Kingdom). For this purpose, we collect the personal data necessary for support purposes, which you have provided to us in the course of your inquiry. The data processing here takes place within the scope of our legitimate interest in answering your inquiry pursuant to Art. 6 I lit. f DSGVO as well as the optimization of our customer service and, if applicable, the execution of contracts pursuant to Art. 6 I lit. b DSGVO, insofar as contractual matters are concerned. We process the data only for the period required to respond to the request. Reference is made to the existence of a right to object (see below). In addition, certain data is subject to a statutory retention period, which we must comply with.
Data Transfer and Recipients
Your personal data is not transferred to third parties, unless
- we have explicitly pointed this out in the description of the respective data processing.
- you have given your explicit consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
- the transfer pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defence of legal claims and our legitimate interests are not overridden by your fundamental rights and freedoms.
- there is a legal obligation to transfer data pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
- required by Art. 6 para. 1 sentence 1 lit. b GDPR for the execution of contractual relationships with you.
In addition, we use external service providers for the processing of our services, whom we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly monitored by us. Required data processing agreements pursuant to Art. 28 GDPR are concluded before the commission. In particular, these contracts concern web hosting services, the dispatch of emails and IT updates and maintenance. Your personal data will not be transferred to third parties by our service providers.
Our website uses Google Analytics, an internet analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses so-called "cookies" and web beacons.
Google will use this information on behalf of the operator of this website to evaluate your use of the website and to create reports on website activity. Google will also use this information to provide the website operator with further services related to the use of the website and the internet. The IP address sent by your browser in the context of Google Analytics is not combined with other data from Google. Processing is carried out in accordance with Art. 6 para. 1 lit. a GDPR on the legal basis of your given consent.
We use Google Analytics only with activated IP anonymisation. This means that your IP address will only be further processed by Google in abbreviated form.
We have concluded a Data Processing Agreement with the service provider in which we oblige him to protect the data of our customers and not to pass them on to third parties.
Since a transfer of personal data to the U.S. takes place, further appropriate safeguards are required to ensure the level of data protection under the GDPR. To guarantee this, we have concluded standard contractual clauses with the provider in accordance with Art. 46 Para. 2 lit. c GDPR. These oblige the recipient of the data in the U.S. to process the data according to the level of protection in Europe. In cases in which this cannot be guaranteed even by this contractual extension, we endeavour to obtain additional regulations and commitments from the recipient in the U.S.
The data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. User and event-level data associated with cookies, user IDs (e.g., User ID), and advertising IDs (e.g., DoubleClick cookies, Android Advertising ID, IDFA) will be deleted no later than 14 months after collection.
You can prevent cookies from being saved by adjusting the settings of your browser software accordingly. Please note, however, that if you do so you may not be able to use all the functions of this website without restriction. You can also prevent Google from collecting the data generated by the cookie and analysing your use of the website (including your IP address) and processing this data by Google by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout.
CCM19 – Cookie Consent Management Tool
Our website uses the cookie consent management tool CCM19. The company behind it, Papoo Software & Media GmbH, is located at Auguststraße 4, 53229 Bonn, Germany (reachable at +49 228 536 637 25, or firstname.lastname@example.org).
The tool allows you to give consent to data processing via the website, in particular the setting of cookies, as well as to exercise your right of revocation for consent already given.
The data processing serves the purpose of obtaining and documenting required consents for data processing and thus to comply with legal obligations. It can also be used to change cookie settings. Overall, the use thus serves the data protection-compliant management of cookies that we use on our website.
We use so-called web fonts provided by Fonticons, Inc. for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
Since the integration takes place locally, no connection is established to the Fonticons servers, but only to our own server, and your IP address is transmitted in the process. A data transfer outside the EU does not take place. The use of web fonts is in the interest of a uniform and appealing presentation of our online content. The legal basis for this is our legitimate interest within the meaning of Art. 6 I lit. f DSGVO.
If your browser does not support web fonts, the default font of your device will be used automatically.
We take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk in accordance with Article 32 of the GDPR, taking into account the state of the art, the cost of implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying probability and severity of the risk to the rights and freedoms of natural persons. This website uses SSL encryption for security reasons and to protect the transmission of confidential content.
The period for which the personal data will be stored is determined by the relevant statutory storage periods (e.g. from commercial law and tax law). The corresponding data is deleted routinely upon expiry of the respective period. If data is required for the fulfilment of a contract or contract initiation, or if we have a legitimate interest in further storage, the data will be deleted if they are no longer required for these purposes or if you make use of your right of withdrawal or objection.
In the following, you will find information about your data subject rights, which the current data protection law grants you against the controller concerning the processing of personal data:
The right, pursuant to Art. 15 GDPR, to obtain information about your personal data processed by us. In particular, you may request information about the purposes of processing, the categories of personal data concerned, the categories of recipients to whom your data has been or will be disclosed, the envisaged period for which the data will be stored, the existence of the right to request from the controller rectification or erasure or personal data or restriction of processing of personal data concerning you or to object such processing, the existence of a right to lodge a complaint with a supervisory authority, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved, as well as the significance and the envisaged consequences.
The right to obtain without undue delay the rectification of inaccurate personal data concerning you. in accordance with Art. 16 GDPR.
The right to request the erasure of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right of freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.
The right, pursuant to Art. 18 GDPR, to demand the restriction of the processing of your personal data if the accuracy of the data is contested by you, the processing is unlawful, but you oppose the erasure and we no longer need the data for the purposes of processing, but they are required by you for the establishment, exercise or defence of legal claims or you have filed an objection against the processing pursuant to Art. 21 GDPR.
The right, in accordance with Art. 20 GDPR, to receive the personal data concerning you, which you have provided to us in in a commonly used and machine-readable format and the right to transmit those data to another controller.
The right to withdraw your given consent pursuant to Art. 7 para. 3 GDPR with effect in the future at any time.
The right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR, in particular in the Member State of your habitual residence, place of work.
The right to withdraw your given consent pursuant to Art. 7 para. 3 GDPR: You have the right to withdraw your given consent concerning the processing of your personal data with effect for the future at any time. In the event of withdrawal, we will delete the data concerned without delay, unless further processing can be based on a legal basis for processing without consent. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal
Right to object
If your personal data is processed by us based on legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR, you have the right, pursuant to Art. 21 GDPR, to object at any time to the processing of your personal data on grounds relating to your particular situation. If the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement of stating a particular situation.
If you wish to exercise your right of withdrawal, objection or any of your other rights, simply send an e-mail to email@example.com.
Necessity of providing personal data
The provision of personal data for the decision on the conclusion of a contract, the fulfillment of the contract or for the implementation of pre-contractual measures is voluntary. However, we can only make the decision in the context of contractual measures if you provide such personal data that is required for the conclusion of the contract, the fulfillment of the contract or pre-contractual measures.
Automated decision making
Automated decision making or profiling according to Art. 22 GDPR does not take place.
Subject to change